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How mami138 Handles Your Personal Data

At mami138, we are clear about what personal data we collect when you open an account, how we store it, and who can access it.

Data collected only for account operationNo sale of personal data to third partiesYour right to access and request deletionCookies explained clearlyIndia-specific data handling

Explore the lobby Read FAQ

Explore the Data We Hold on Your Account

mami138 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account on mami138, we collect the details you provide during registration — your name, email address, phone number and payment identifiers such as your UPI handle, Paytm number or PhonePe-linked mobile. We also log transactional data each time you deposit or withdraw

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so we can verify your account activity and resolve disputes. Device and browser data is collected automatically through standard web logs and helps us detect unusual access patterns. We do not collect any information beyond what is necessary to operate your account, process your transactions, and
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meet the obligations that apply where local law permits our services. All data is held on servers with encryption at rest, and access within our team is restricted on a need-to-know basis.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access the data we hold, request a correction, or ask us to delete your account information, our privacy team is reachable through the channels below.

Email Privacy Request Send a written request to our privacy address and include your registered email. We will confirm receipt within 24 hours and provide a full response on your data within seven working days.

Live Chat Data Query Open the live chat widget on any page of mami138 and select the Privacy or Account topic. Our support team can handle data access queries and escalate deletion requests to the privacy officer on the same session.

In-Account Support Ticket Log in to your account, navigate to the Help section and raise a ticket with the subject line Privacy Request. Tickets are flagged for the privacy team specifically and carry a seven-day resolution commitment.

HOW WE PROTECT YOU

Browse Our Data Security and Retention Practices

Every measure we take around data is designed to be transparent and accountable. From the cookies we set in your browser to the way we verify withdrawals, the sections below explain the…

Data Handling and Storage

All personal data is stored on encrypted servers. Access is restricted to staff whose role requires it, and every access event is logged. No personal data is shared with marketing partners or sold to external companies under any circumstances.

Cookie Policy in Plain Terms

We set session cookies to keep you logged in and analytical cookies to understand how pages are used. You can manage non-essential cookies through the cookie banner displayed on your first visit. Removing essential cookies will affect account functionality.

Account Security Controls

Your account is protected by password hashing and two-factor authentication options. Login attempts from unrecognised devices trigger a verification step sent to your registered phone or email before access is granted.

Data Retention Period

We retain your account data for as long as your account is active and for a period after closure as required by applicable law. Once that retention window closes, data is deleted from our live systems and purged from backups on their next scheduled cycle.

Withdrawal Verification and Data Use

When you request a withdrawal to UPI, Paytm or PhonePe, we verify the destination matches your registered payment method. This check uses stored account data solely for fraud prevention and is not shared with the payment provider beyond what the transaction requires.

How to Request Changes to Your Data

Submit a data correction or deletion request through email, live chat or your in-account ticket. We will confirm the change in writing once it is applied, or explain the reason if a legal obligation prevents immediate deletion.

Open Answers to Your Privacy Questions

These are the questions account holders in India ask us most often about how their personal data is handled on mami138. If your question is not covered here, contact our privacy team directly through any of the channels listed on this page.

We collect your name, email, phone number and the payment identifiers you use — such as your UPI handle or Paytm-linked number. We also collect device and browser data automatically to secure your account against unauthorised access.

We do not sell your data. We share only the minimum information required to process your UPI, Paytm or PhonePe transactions, and with technology providers who operate under strict data processing agreements that prohibit independent use of your information.

We keep your data for the period required by applicable law after account closure. Once that window expires, your data is deleted from live systems and removed from backup storage on its next scheduled rotation.

Yes. Submit a data access request by email or through the in-account ticket system. We will send you a summary of the personal data we hold within seven working days, provided we can verify your identity as the account holder.

Raise a deletion request via live chat, email or your in-account Help ticket with the subject Privacy Request. We will confirm deletion in writing once complete, or advise you if a legal retention obligation means we cannot delete certain records immediately.

We use session cookies for login continuity and analytical cookies to measure page performance. You can decline non-essential cookies through the banner on your first visit. Note that disabling session cookies will prevent you from staying logged in to your account.

Access depends on whether local law in your specific state or territory permits the service. Where local law permits, you can open and use your account fully. Check the terms applicable to your region before registering.

How mami138 Handles Your Personal Data

Reach Us About Your Privacy Rights

Browse Our Data Security and Retention Practices

Data Handling and Storage

Cookie Policy in Plain Terms

Account Security Controls

Data Retention Period

Withdrawal Verification and Data Use

How to Request Changes to Your Data

Open Answers to Your Privacy Questions

01 What personal data does mami138 collect when I open an account?

02 Does mami138 share my data with third parties?

03 How long does mami138 keep my account data after I close my account?

04 Can I request a copy of the data mami138 holds about me?

05 How do I ask mami138 to delete my personal data?

06 What cookies does mami138 use and can I turn them off?

07 Is my availability to use mami138 services guaranteed regardless of where I am in India?

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